Tipps: the Mystery Shopping App

Must have solution for the hospitality and catering industry.

Introducing Tipps, the simplest and most cost effective way to roll out a mystery shopping program in UK in the F&B sector. We have built the platform from the ground up to to take the hassle out of mystery shopping.

INTRODUCING TIPPS

A UK based Mystery Shopper Platform

Qualified Customers

Only the most trusted Tippsters are invited to qualify to be a Mystery Tippster. Because we know who they are, we can ensure you get Mystery Customers whose opinion you value.

Reliable Data

Mystery Tippsters use the app to answer questions about their experience in real-time meaning that no longer do you have to worry that anything gets forgotten or misunderstood.

Immediate Results

As soon as the Tippster submits their report it is available for you to view via your Tipps Control Panel. We can even send you a notification every time a new report is available.

Cost Effective

Because Tipps is a technology-based product we are able to be much more cost-effective than traditional Mystery Dining companies.

REPORTING IN REAL TIME

Real time reporting via email or web.

Each time a shopper visits your location, you can elect to consume the report in real-time, at the end of the day or at the end of the week. Who gets to see what report when is fully customisable via the platform meaning that you can control who gets to see the data. Each report contains a collection of questions some of which are text based and other number based. Reports can also contain pictures and videos.

EXCEL BASED REPORTING

Spot trends and patterns with in-depth reporting.

In addition to the reports we also provide you with a weekly excel report which holds and presents all of your data in a convenient dashboard. The report provides helpful aggregations, tables and graphs.

BUSINESS FAQS

HOW CAN WE HELP?

Frequently Asked Questions

Why Should I use Tipps

Tipps gives you real time insights into how your venue is treating its customers. This is invaluable in helping to improve your service and your customers' experience

How do I configure my journeys?

We will work with you to create a bespoke journey that reflects where you want greater insight and check that the basics are still being done right.

I have sites all over the UK, do you operate nationwide?

We operate across the UK - our greatest strengths are in the London and the South East. Please message us and we can create a package that works for your sites.

How can you guarantee the quality of the surveys

Our reviewers are a cross section of the population. They are not professionals, this is a good thing as it means that they reflect your customers. If you are looking for particular demographics please contact us and we can work with you.

I don't know what questions to ask, can you help me structure a journey

Yes! Please get in touch. We always like to hear from you!

How will the data that you provide help my business?

When you understand in detail what bothers your customers, what are your business's strengths and weaknesses you can change them. This enables your business to be the best it can be. Feedback will come in multiple ways, online reviews, complaints/compliments, reviewers, experience, etc. We enable you to get focused and detailed feedback before it hits media / social media / word of mouth. It is said that repetition without feedback is like practicing on a driving range in the dark.

What safeguards do you have in place to prevent abuse to the system?

We don't allow our reviewers to visit the same location more than once a month.

How do I become a Tipps Mystery Shopper?

STEP 1

Download our app on the Google or Apple Play Stores.

Tipps App is free to download on any Android or iOS device. Straight away you will be able to browse missions which are near you.

STEP 2

Browse missions near you and book first secret Mission!

You will be able to see what is around you and book your first mission. Some missions are only accessible to Tippsters which have unlocked certain levels. Start doing missions to earn points which unlock levels!

STEP 3

Complete the mission and Get Paid!

One mission day, travel to your mission location and complete your mission by answering questions as they appear on the screen. You have to be discreet in order not to give the game away. Once you have completed your mission, tell us how much you spent and we will pay you back quickly!

Shopper FAQ

HOW CAN WE HELP?

Frequently Asked Questions

How will I get paid back?

After you have completed a mission, you will tell us how much you spent and we will Paypal you the money.

What if I spent more or less then the advertised mission amount, what will I get back?

You will be paid up to the advertised mission amount. For instance, if a mission is advertised at £10 and you spend £5, you will be paid back £5. If on the other hand you spend £30, you will be paid £10.

How many missions can I do per week

No more than once a week. Maybe we can work with that.

Get in touch
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